Refund policy

Return & Replacement Policy

At CORE MEMORIES, we value your satisfaction, but due to affordable pricing, we follow a strict No Refund policy. We only offer Replacements under specific conditions.

 

Eligibility for Replacement

 1.Your item must be damaged, broken, or defective upon delivery.

 

2.You must report the issue within 48 hours of receiving the package.

 

Mandatory Unboxing Video Required:

• • • Important: To claim a replacement, you MUST record a continuous, unedited unboxing video while opening the parcel for the first time.

    • The video must clearly show the shipping label, the outer packaging condition, and the damage to the product.

    • No replacement will be processed without a valid unboxing video

    •  

      • How to Request a Replacement:

      • Email us at [corememories.support@gmail.com] within 48 hours of delivery.

      • Attach your Order ID and the Unboxing Video.

      • Once verified, we will ship a brand-new replacement product to you at no extra cost.